HIGHLIGHTS
- Some online store owners have reported that their orders are constantly being stored or delivered for a long time, some are unexpectedly refunded, but still charged a high price for order refund and storage fees.
- The inadequacies were mainly due to the complicated situation of the epidemic, which greatly affected the operation.
- The units have coordinated with the authorities to deploy the Covid-19 vaccine for employees nationwide.
FULL ARTICLE
Shop owners constantly report the stock situation
The situation of transportation at intercity and city transportation units began to be tense. Some online store owners have reported that their orders are constantly being stored or delivered for a long time, some are unexpectedly refunded, but still charged a high price for order refund and storage fees. The situation occurs at many units such as Economy Delivery, Fast Delivery, J&T Express, Nhat Tin Logistic, Viettel Post, etc.
Representative of Fast Delivery, CEO Luong Duy Hoai said that the inadequacies were mainly due to the complicated situation of the epidemic, which greatly affected the operation. For example, if an area can be delivered normally today, the next day it is detected that F0 is blocked, all goods will not be able to enter and exit. In addition, a part of the shipper turned off the application due to concerns about travel conditions and health assurance, which also affected the delivery and receipt of orders.
Policies and guidelines are given continuously and the implementation stage has many different interpretations, leading to limited application. Logistics businesses are almost working at double capacity during the epidemic season to maintain operations, especially to ensure the health of the delivery team. Many steps such as adjusting modules, ordering and operating, etc, which normally take 2-3 weeks to solve, now have to be done in only 2-3 days.
Measures for enterprises forwarding
For returned orders, the reason is that the recipient area is blocked, the shipper cannot access, so the order will be sent back to the seller. As a rule, shop owners must pay this part of the refund fee. But in order to support customers, Economy Delivery is free of charge for all orders delivered to the blockade area, applicable to all orders from July 15 to September 6. Orders in processing status will not be charged a refund. If the returned order has been verified, this unit offers the shop owner a free shipping coupon equal to or greater than the refund fee they paid.
In the coming time, to ensure uninterrupted business, this unit has coordinated with authorities to deploy Covid-19 vaccine for employees nationwide. In particular, employees working in “frontline” positions, operations staff, freight forwarders and employees working at warehouses and post offices who are in regular contact with customers are given priority. vaccination in the first batch.
Economy Delivery will rearrange the delivery route to increase productivity for shippers who have broken routes. The unit also applies technology solutions for shippers and truck drivers to distance themselves at warehouses and post offices, developing features to help shippers deliver goods from trucks on and along the stops on the system without needing to return to the warehouse.
J&T Express also plans to ensure uninterrupted business. This unit said that 6/14 branches have been vaccinated against Covid-19. Besides Hanoi, which was the first branch to be vaccinated at the end of July, the whole system now has 5 more vaccinated branches including Ho Chi Minh City, Can Tho, Dong Nai, Phu Tho and Hai Phong.
Minh Ngô
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