Customers all around the world have been staying in their place for months and taking most of their shopping online, the explosive growth of E-commerce, especially in Asia, is a primary factor of DHL Express’s shipment volumes increase in two countries Vietnam and Malaysia.
In order to meet the surge in demand, DHL Express, the world’s leading international express service provider has replaced Hong Kong-Ho Chi Minh-Penang route with a direct flight from its Central Asia Hub (CAH) in Hong Kong aircraft to Penang five times a week and six times a week to Ho Chi Minh City on Airbus A300F.
These two dedicated flights will not only expand cargo capacity but also shorten the transit times to and from these two cities.
In addition, DHL Express will upgrade the aircraft shuttling between Hanoi and Hong Kong from a Boeing 737-400 to Boeing 737-800 which will offer greater capacity as exports from Vietnam continue on its growth trajectory.
DHL Express Asia Pacific chief executive Ken Less said the company was experiencing a surge in B2C and B2B e-commerce shipments “tech-savvy digital natives begin to make up the bulk of merchants and consumers across the world, and also in Asia”.
“This has driven a shift in expectations about e-commerce – customers want top quality service, speed, reliability, convenience and flexibility,” said Lee.
“By dedicating flights to Ho Chi Minh City and Penang, and upgrading our aircraft for Hanoi, our customers in these markets will continue to enjoy the quality service that they have come to expect from us as we seek to deliver their shipments within a day.”
Sean Wall, executive vice president, network operations and aviation, DHL Express Asia Pacific, added: “We have been paying close attention to shipment volume trends, and constantly identifying gaps to further enhance our transit times. Given that international air capacity still remains limited in Asia Pacific due to shortage of belly space capacity, we have been taking decisive steps to invest in additional flight routes and freighters to help ensure we have sufficient capacity to maintain our service to our customers.”
The Ho Chi Minh service will utilize an A330F with a capacity of 62 tonnes. It is expected to carry shipments such as fashion apparel, garments accessories and materials, and electronics. On the Penang route, a 54 ton capacity A300F will operate with electronic components and parts making up the bulk of goods flown.
DHL Express currently has 23 dedicated aircraft in its Asia Pacific fleet, and four regional hubs in Asia Pacific that supports local and regional customers, e-commerce merchants and other businesses to tap into intra-Asia trade growth.